You may exchange the items purchased from Magalie’s online store within fifteen (15) days with the delivery note provided with every purchase or with the official invoice of your online purchase. The item(s) must be in their original condition and with their original packaging and their corresponding accessories in order to be exchanged, which will need to be sent to the following address:

Magalie – Exchanges

Calle General Pardiñas, 10 3º A

28001 Madrid


Any other product purchased from the Magalie online store which has been customized is not subject to the Exchanges and Return policy.


If you would like to Return an item or items purchased from the Magalie online store, you may do so by notifying us via email at within fourteen (14) working days following the date of delivery. You will be refunded the amount paid for the item(s) within a maximum period of five (5) days of receiving and approving the Return. Magalie Customer Service team will get in contact with you to manage the delivery and will also pay for the cost of returning the item(s) to our Central Warehouse. The article(s) must be in perfect condition, and returned in its/their original packaging, along with all the accessories, to the following address:

Magalie – Returns

Calle General Pardiñas 10, 3ºA

28001 Madrid


Magalie will refund the amount paid to your credit card or PayPal account with which you made the payment. Only the original purchaser of the product(s) can request a return as the refund will be directly made to the card with which the payment was made.

Any product ordered from the Magalie’s online store ( which has been customized cannot be returned or refunded.

Magalie will not be responsible or liable if any item(s) you wish to return to Magalie’s online store is lost, misdirected or delivered late. The customer must bear the risks of shipping their purchase.

In the event an item bought online is deemed faulty, Magalie reserves the right to either repair, replace or refund the item at no additional cost to the customer and user. Magalie will address non-conformities within a period of 2 years after the date of purchase. Customers and users will have a maximum period of 2 months to report the non-conformity to Magalie.